General Terms and Conditions

Version effective since 16.07.2025

TRADUNO SOFTWARE AS A SERVICE (SaaS) 

TERMS AND GENERAL CONDITIONS  

1. DEFINITIONS

“Administrator User” means each Customer employee designated by Customer to serve as technical administrator of the SaaS on Customer’s behalf. Each Administrator User must complete training and qualification requirements reasonably required by Traduno team. 

“Customer Content” means all data and materials provided by Customer to Traduno team for use in connection with the SaaS, including, without limitation, customer applications, data files, and graphics. 

“Documentation” means the user guides, online help, release notes, training materials and other documentation provided or made available by Traduno team to Customer regarding the use or operation of SaaS. 

“Host” means computer equipment on which the software is installed, which is owned and operated by Traduno team.   

“Identity Cube” means a unique collection of identity data for an individual that will be granted access to and/or managed by SaaS for the purposes of providing single sign-on, managing passwords or certifying user access. Identity data may be physically or logically maintained in a single repository or in separate physical or logical repositories. Although Identity Cubes for user accounts that have been deactivated may remain in the identity management system, those inactive Identity Cubes will not be included in the number of Identity Cube licenses in use by Customer. 

“Maintenance Services” means the support and maintenance services provided by Traduno team to Customer pursuant to this SaaS and Exhibit B. 

“Other Services” means all technical and non-technical services performed or delivered by Traduno team under this SaaS, including, without limitation, implementation services and other professional services, training and education services but excluding the SaaS and the Maintenance Services. Other Services will be provided on a time and material basis at such times or during such periods, as may be specified in an exhibit and mutually agreed to by the Parties. All Other Services will be provided on a non-work for hire basis. 

“Exhibit" is a written document attached to this SaaS under Exhibit or executed separately by Traduno team and Customer for the purpose of purchasing SaaS under the terms and conditions of this SaaS. 

“Software” means the object code version of any software to which Customer is provided access as part of the Service, including any updates or new versions. 

“SaaS” refers to the specific Traduno team’s Internet-accessible service identified in it Exhibits that provides use of Traduno team’s identity/access management Software that is hosted by Traduno team or its services provider and made available to Customer over a network on a term-use basis. 

“Subscription Term” shall mean that period specified in exhibits hereto during which Customer will have on-line access and use of the Software through SaaS.

”Trial Period” shall mean the first 14 (fourteen) calendar days of the Subscription Term and are provided free of charge. 

”Subscription Term Renewal” – the Subscription Term shall renew for successive 12-month periods unless unsubscribing from this SaaS. 

2. SAAS 

2.1 During the Subscription Term, Customer will receive a nonexclusive, non-assignable, royalty free, worldwide right to access and use the SaaS solely for your internal business operations subject to the terms of this SaaS and up to the number of Identity Cubes documented in the Exhibits hereto. 

2.2  Customer acknowledges that this agreement is a services agreement and Traduno team will not be delivering copies of the Software to Customer as part of the SaaS. 

3. RESTRICTIONS 

3.1 Customer shall not, and shall not permit anyone to: (i) copy or republish the SaaS or Software, (ii) make the SaaS available to any person other than authorized Identity Cube users, (iii) use or access the SaaS to provide service bureau, time-sharing or other computer hosting services to third parties, (iv) modify or create derivative works based upon the SaaS or Documentation, (v) remove, modify or obscure any copyright, trademark or other proprietary notices contained in the software used to provide the SaaS or in the Documentation, (vi) reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of the Software used to provide the SaaS, except and only to the extent such activity is expressly permitted by applicable law, (vii) access the SaaS or use the Documentation in order to build a similar product or competitive product, (vii) use the SaaS in violation of applicable export laws. 

3.2 Subject to the limited licenses granted herein, Traduno team shall own all right, title and interest in and to the Software, services, Documentation, and other deliverables provided under this SaaS, including all modifications, improvements, upgrades, derivative works and feedback related thereto and intellectual property rights therein.  Customer agrees to assign all right, title and interest it may have in the foregoing to Traduno team. 

4. CUSTOMER RESPONSIBILITIES 

4.1 Assistance. Customer shall provide commercially reasonable information and assistance to Traduno team to enable Traduno team to deliver the SaaS. Upon request from Traduno team, Customer shall promptly deliver Customer Content to Traduno team in an electronic file format specified and accessible by Traduno team. Customer acknowledges that Traduno team’s ability to deliver the SaaS in the manner provided in this SaaS may depend upon the accuracy and timeliness of such information and assistance. 

4.2 Compliance with Laws. Customer shall comply with all applicable local, state, national and foreign laws in connection with its use of the SaaS, including those laws related to data privacy, international communications, and the transmission of technical or personal data. Customer acknowledges that Traduno team exercises no control over the content of the information transmitted by Customer or the Identity Cube users through the SaaS. Customer shall not upload, post, reproduce or distribute any information, software or other material protected by copyright, privacy rights, or any other intellectual property right without first obtaining the permission of the owner of such rights. 

4.3 Unauthorized Use. False Information. Customer shall: (a) notify Traduno team immediately of any unauthorized use of any password or user ID or any other known or suspected breach of security, (b) report to Traduno team immediately and use reasonable efforts to stop any unauthorized use of the SaaS that is known or suspected by Customer or any Identity Cube user, and (c) not provide false identity information to gain access to or use the SaaS. 

4.4 Administrator Access. Customer shall be solely responsible for the acts and omissions of its Administrator Users. Traduno team shall not be liable for any loss of data or functionality caused directly or indirectly by the Administrator Users. 

4.5 Customer Input. Customer is solely responsible for collecting, inputting and updating all Customer Content stored on the Host, and for ensuring that the Customer Content does not (i) include anything that actually or potentially infringes or misappropriates the copyright, trade secret, trademark or other intellectual property right of any third party, or (ii) contain anything that is obscene, defamatory, harassing, offensive or malicious. 

4.6 License from Customer.  Subject to the terms and conditions of this SaaS, Customer shall grant to Traduno team a limited, non-exclusive and non-transferable license, to copy, store, configure, perform, display and transmit Customer Content solely as necessary to provide the SaaS to Customer.   

4.7 Ownership and Restrictions. Customer retains ownership and intellectual property rights in and to its Customer Content. Traduno team or its licensors retain all ownership and intellectual property rights to the Services, Software programs, and anything developed and delivered under this SaaS.  Third party technology that may be appropriate or necessary for use with some Traduno team programs is specified in the program Documentation or ordering document as applicable. Customer’s right to use such third party technology is governed by the terms of the third party technology license agreement specified by Traduno team and not under this SaaS. 

4.8 Suggestions. Traduno team shall have a royalty-free, worldwide, irrevocable, perpetual license to use and incorporate into the SaaS any suggestions, enhancement requests, recommendation or other feedback provided by Customer, including Users, relating to the operation of the SaaS.   

5. ORDERS AND PAYMENT 

5.1 Orders. Customer shall order SaaS pursuant to Exhibit hereto.  All Services acquired by Customer shall be governed exclusively by this SaaS and the applicable Exhibits. In the event of a conflict between the terms of an Exhibit and this SaaS, the terms of the Exhibit shall take precedence.   

5.2 Invoicing and Payment. Unless otherwise provided in the Exhibit hereto, Traduno team shall invoice Customer for all fees on the Exhibit effective date.  Customer shall pay all undisputed invoices within 30 days after Customer receives the invoice.  Except as expressly provided otherwise, fees are non-refundable.  All fees are stated in Exhibit A hereto and must be paid by Customer to Traduno team.  

5.3 Taxes. Customer shall be responsible for payment of all sales and use taxes, value added taxes (VAT), or similar charges relating to Customer’s purchase and use of the Services. 

6. TERM AND TERMINATION 

6.1 The SaaS Term. The term of this SaaS shall begin as of Customer’s opt-in which is considered the Effective Date and shall continue until opt-out (un-subscription) is activated by the Customer. 

6.2 Termination. Traduno team may terminate this SaaS immediately upon a material breach by the Customer that has not been cured within thirty (30) days after receipt of notice of such breach.   

6.3 Suspension for Non-Payment. Traduno team reserves the right to suspend delivery of the SaaS if Customer fails to timely pay any undisputed amounts due to Traduno team under this SaaS, but only after Traduno team notifies Customer of such failure and such failure continues for thirty (30) days.  Suspension of the SaaS shall not release the Customer of its payment obligations under this SaaS. Customer agrees that Traduno team shall not be liable to Customer or to any third party for any liabilities, claims or expenses arising from or relating to suspension of the SaaS resulting from Customer’s nonpayment. 

6.4 Suspension for Ongoing Harm. Traduno team reserves the right to suspend delivery of the SaaS if Traduno team reasonably concludes that Customer or an Identity Cube user’s use of the SaaS is causing immediate and ongoing harm to Traduno team or others. In the extraordinary case that Traduno team must suspend delivery of the SaaS, it shall immediately notify the Customer of the suspension and the parties shall diligently attempt to resolve the issue. Traduno team shall not be liable to Customer or to any third party for any liabilities, claims or expenses arising from or relating to any suspension of the SaaS in accordance with this Section 6.4. Nothing in this Section 6.4 will limit Traduno team’s rights under Section 6.5 below. 

6.5 Effect of Termination. 

1. Upon termination of this SaaS or expiration of the Subscription Term, Traduno team shall immediately cease providing the SaaS and all usage rights granted under this SaaS shall terminate. 

2. If Traduno team terminates this SaaS due to a breach by the Customer, the Customer shall immediately pay to Traduno team all amounts then due under this SaaS and to become due during the remaining term of this SaaS, but for such termination. 

If Customer unsubscribes from this SaaS, then Traduno team shall immediately return to Customer all pre-paid amounts for any unperformed SaaS scheduled to be delivered after the termination date. 

3. Upon termination of this SaaS and upon subsequent written request by the disclosing Party, the receiving Party of tangible Confidential Information shall immediately return such information or destroy such information and provide written certification of such destruction, provided that the receiving Party may permit its legal counsel to retain one archival copy of such information in the event of a subsequent dispute between the Parties. 

7. SERVICE LEVEL AGREEMENT 

The Service Level SaaS Agreement (“SLA”) sets forth Customer’s sole remedies for availability or quality of the SaaS including any failure to meet any guarantee set forth in the SLA.  

SaaS will achieve System Availability (as defined below) of at least 99.9% during each calendar year of the Subscription Term. 

All other SaaS will achieve System Availability (as defined below) of at least 99% during each calendar year of the Subscription Term. 

“System Availability” means the number of minutes in a year that the key components of the SaaS are operational as a percentage of the total number of minutes in such year, excluding downtime resulting from (a) scheduled maintenance, (b) events of Force Majeure in the SaaS), (c) malicious attacks on the system, (d) issues associated with the Customer’s computing devices, local area networks or internet service provider connections, or (e) inability to deliver services because of acts or omissions of Customer or any Identity Cube user. 

Traduno team reserves the right to take the Service offline for scheduled maintenance for which Customer has been provided reasonable notice and Traduno team reserves the right to change its maintenance window upon prior notice to Customer. 

If Traduno team fails to meet System Availability in the year, upon written request by Customer within 30 days after the end of the year, Traduno team will issue a credit in Customer’s next invoice in an amount equal to 1% of the yearly fee for the affected SaaS for each 1% loss of System Availability below stated SLA per SaaS Service, up to a maximum of the Customer’s fee for the affected SaaS. 

If the yearly fee has been paid in advance, then at Customer’s election Traduno team shall provide a credit to Customer to be used for additional Identity Cubes or term extension. 

The remedy stated in this paragraph is Customer’s sole and exclusive remedy for interruption of SaaS and Traduno team’s failure to meet System Availability.

8. WARRANTIES

8.1 Warranty. Traduno team represents and warrants that it will provide the SaaS in a professional manner consistent with general industry standards and that the SaaS will perform substantially in accordance with the Documentation.   

8.2 Traduno team does not guarantee that the SaaS will be performed error-free or uninterrupted, or that Traduno team will correct all SaaS errors. Customer acknowledges that Traduno team does not control the transfer of data over communications facilities, including the Internet, and that the SaaS may be subject to limitations, delays, and other problems inherent in the use of such communications facilities. This section sets forth the sole and exclusive warranty given by Traduno team (express or implied) with respect to the subject matter of this SaaS. Neither Traduno team nor any of its licensors or other suppliers warrant or guarantee that the operation of the subscription service will be uninterrupted, virus-free or error-free, nor shall Traduno team or any of its service providers be liable for unauthorized alteration, theft or destruction of Customer’s or any user’s data, files, or programs. Nothing limits the Customer's statutory rights under applicable law. 

9. LIMITATIONS OF LIABILITY 

Neither Party (nor any licensor or other supplier of Traduno team) shall be liable for indirect, incidental, special or consequential damages, including, without limitation, damages for lost business, profits, data or use of any service, incurred by either Party or any third party in connection with this SaaS, regardless of the nature of the claim (including negligence), even if foreseeable or the other Party has been advised of the possibility of such damages. Neither Party’s aggregate liability for damages under this SaaS, regardless of the nature of the claim (including negligence), shall exceed the fees paid or payable by Customer under this SaaS during the 12 months preceding the date the claim arose. The foregoing limitations shall not apply to the Parties’ obligations (or any breach thereof) under Sections entitled “Restriction”, “Indemnification”, or “Confidentiality”, and also shall not exclude liability for gross negligence or data protection breaches.

10. INDEMNIFICATION

10.1 Indemnification by Traduno team.  If a third party makes a claim against Customer that the SaaS infringes any patent, copyright or trademark, or misappropriates any trade secret, or that Traduno team’s negligence or willful misconduct has caused bodily injury or death, Traduno team shall defend Customer and its directors, officers and employees against the claim at Traduno team’s expense and Traduno team shall pay all losses, damages and expenses (including reasonable attorneys’ fees) finally awarded against such parties or agreed to in a written settlement agreement signed by Traduno team, to the extent arising from the claim.  Traduno team shall have no liability for any claim based on (a) the Customer Content, (b) modification of the SaaS not authorized by Traduno team, or (c) use of the SaaS other than in accordance with the Documentation and this SaaS.  Traduno team may, at its sole option and expense, procure for Customer the right to continue use of the SaaS, modify the SaaS in a manner that does not materially impair the functionality, or terminate the Subscription Term and repay to Customer any amount paid by Customer with respect to the Subscription Term following the termination date. 

10.2 Indemnification by Customer. If a third party makes a claim against Traduno team that the Customer Content infringes any patent, copyright or trademark, or misappropriates any trade secret, Customer shall defend Traduno team and its directors, officers and employees against the claim at Customer’s expense and Customer shall pay all losses, damages and expenses (including reasonable attorneys’ fees) finally awarded against such parties or agreed to in a written settlement agreement signed by Customer, to the extent arising from the claim. 

10.3 Conditions for Indemnification. A Party seeking indemnification under this section shall (a) promptly notify the other Party of the claim, (b) give the other Party sole control of the defense and settlement of the claim, and (c) provide, at the other Party’s expense for out-of-pocket expenses, the assistance, information and authority reasonably requested by the other Party in the defense and settlement of the claim.   

11. CONFIDENTIALITY

11.1 Definition. “Confidential Information” means any information disclosed by a Party to the other Party, directly or indirectly, which, (a) if in written, graphic, machine-readable or other tangible form, is marked as “confidential” or “proprietary,” (b) if disclosed orally or by demonstration, is identified at the time of initial disclosure as confidential (c) is specifically deemed to be confidential by the terms of this SaaS, or (d) reasonably appears to be confidential or proprietary because of the circumstances of disclosure and the nature of the information itself.  Confidential Information will also include information disclosed by third parties to a disclosing Party under an obligation of confidentiality. Subject to the display of Customer content as contemplated by this SaaS, Customer content is deemed Confidential Information of Customer.  Traduno team software and Documentation are deemed Confidential Information of Traduno team. 

11.2 Confidentiality. During the term of this SaaS and for 5 years thereafter (perpetually in the case of software), each Party shall treat as confidential all Confidential Information of the other Party, shall not use such Confidential Information except to exercise its rights and perform its obligations under this SaaS, and shall not disclose such Confidential Information to any third party. 

Without limiting the foregoing, each Party shall use at least the same degree of care, but not less than a reasonable degree of care, it uses to prevent the disclosure of its own confidential information to prevent the disclosure of Confidential Information of the other Party. Each Party shall promptly notify the other Party of any actual or suspected misuse or unauthorized disclosure of the other Party’s Confidential Information. Neither Party shall reverse engineer, disassemble or decompile any prototypes, software or other tangible objects which embody the other Party's Confidential Information and which are provided to the Party hereunder. Each Party may disclose Confidential Information of the other Party on a need-to-know basis to its contractors who are subject to confidentiality agreements requiring them to maintain such information in confidence and use it only to facilitate the performance of their services on behalf of the receiving Party. 

11.3 Exceptions. Confidential Information excludes information that: (a) is known publicly at the time of the disclosure or becomes known publicly after disclosure through no fault of the receiving Party, (b) is known to the receiving Party, without restriction, at the time of disclosure or becomes known to the receiving Party, without restriction, from a source other than the disclosing Party not bound by confidentiality obligations to the disclosing Party, or (c) is independently developed by the receiving Party without use of the Confidential Information as demonstrated by the written records of the receiving Party. The receiving Party may disclose Confidential Information of the other Party to the extent such disclosure is required by law or order of a court or other governmental authority, provided that the receiving Party shall use reasonable efforts to promptly notify the other Party prior to such disclosure to enable the disclosing Party to seek a protective order or otherwise prevent or restrict such disclosure. 

Each Party may disclose the existence of this SaaS and the relationship of the Parties, but agrees that the specific terms of this SaaS will be treated as Confidential Information; provided, however, that each Party may disclose the terms of this SaaS to those with a need to know and under a duty of confidentiality such as accountants, lawyers and investors. 

12. GENERAL PROVISIONS 

12.1 Non-Exclusive Service. Customer acknowledges that SaaS is provided on a non-exclusive basis.  Nothing shall be deemed to prevent or restrict Traduno team’s ability to provide the SaaS or other technology, including any features or functionality first developed for Customer, to other parties.   

12.2 Personal Data. Customer hereby acknowledges and agrees that Traduno team’s performance of this SaaS may require Traduno team to process, transmit and/or store Customer personal data or the personal data of Customer employees and affiliates. By submitting personal data to Traduno team, Customer agrees that Traduno team and its affiliates may process, transmit and/or store personal data only to the extent necessary for, and for the sole purpose of, enabling Traduno team to perform its obligations to under this SaaS.  In relation to all Personal Data provided by or through Customer to Traduno team, Customer will be responsible as sole data controller for complying with all applicable data protection or similar laws that regulate the processing of Personal Data and special categories of data as such terms are defined in the respective laws. Customer agrees to obtain all necessary consents and make all necessary disclosures before including Personal Data in content and using the enabling software and Traduno team SaaS. Customer confirms that Customer is solely responsible for any Personal Data that may be contained in content, including any information which any SaaS User shares with third parties on Customer’s behalf. Customer is solely responsible for determining the purposes and means of processing Customer Personal Data by Traduno team under this SaaS, including that such processing according to Customer’s instructions will not place Traduno team in breach of applicable data protection laws. Prior to processing, Customer will inform Traduno team about any special categories of data contained within Customer Personal Data and any restrictions or special requirements in the processing of such special categories of data, including any cross-border transfer restrictions. Customer is responsible for ensuring that the Traduno team SaaS meets such restrictions or special requirements.

12.3 Traduno team Personal Data Obligations. In performing the SaaS, Traduno team will only process Customer Personal Data in a manner that is reasonably necessary to provide SaaS and only for that purpose. Traduno team will only process Customer Personal Data in delivering Traduno team SaaS.  Customer agrees to provide any notices and obtain any consent related to Traduno team’s use of the data for provisioning the SaaS, including those related to the collection, use, processing, transfer and disclosure of personal information. Customer shall have sole responsibility for the accuracy, quality, integrity, legality, reliability, appropriateness and retains ownership of all of Customer data. The Parties shall execute a Data Processing Agreement and other data protection documentation where required by acting laws. 

12.4 Assignment. Neither Party may assign this SaaS or any right under this SaaS, without the consent of the other Party, which consent shall not be unreasonably withheld or delayed; provided however, that either Party may assign this SaaS to an acquirer of all or substantially all of the business of such Party to which this SaaS relates, whether by merger, asset sale or otherwise. This SaaS shall be binding upon and inure to the benefit of the Parties’ successors and permitted assigns. Either Party may employ subcontractors in performing its duties under this SaaS, provided, however, that such Party shall not be relieved of any obligation under this SaaS. 

12.5 Notices. Except as otherwise permitted in this SaaS, notices under this SaaS shall be in writing and shall be sent to contact@traduno.com. The Notice shall contain email address and web address of the application for appropriate user identification. 

12.6 Force Majeure. Each Party will be excused from performance for any period during which, and to the extent that, such Party or any subcontractor is prevented from performing any obligation or Service, in whole or in part, as a result of causes beyond its reasonable control, and without its fault or negligence, including without limitation, acts of God, strikes, lockouts, riots, acts of terrorism or war, epidemics, communication line failures, and power failures. 

12.7 Waiver. No waiver shall be effective unless it is in writing and signed by the waiving Party.  The waiver by either Party of any breach of this SaaS shall not constitute a waiver of any other or subsequent breach. 

12.8 Severability. If any term of this SaaS is held to be invalid or unenforceable, that term shall be reformed to achieve as nearly as possible the same effect as the original term, and the remainder of this SaaS shall remain in full force. 

12.9 Entire SaaS. This SaaS, including all its Exhibits. contains the entire agreement of the Parties and supersedes all previous oral and written communications by the Parties, concerning the subject matter of this SaaS. This SaaS may be modified only through a written agreement between the Parties executed according with the law. 

12.10. Publicity. Traduno team may include Customer’s name and logo in its customer lists and on its website.  Upon signing, Traduno team may issue a press release announcing the relationship and the manner in which Customer will use the Traduno team solution. Traduno team shall coordinate its efforts with appropriate communications personnel in Customer’s organization to secure approval of the press release if necessary. 

12.11 No Third Party Beneficiaries. This SaaS is an agreement between the Parties, and confers no rights upon either Party’s employees, agents, contractors, partners of customers or upon any other person or entity. 

12.12 Independent Contractor. The Parties have the status of independent contractors, and nothing in this SaaS nor the conduct of the Parties will be deemed to place the Parties in any other relationship. Except as provided in this SaaS, neither Party shall be responsible for the acts or omissions of the other Party or the other Party’s personnel.   

12.13 Statistical Information. Traduno team may anonymously compile statistical information related to the performance of the Services for purposes of improving the SaaS Service, provided that such information does not identify Customer’s data, nor include Customer’s name. 

12.14 Governing Law.  This SaaS shall be governed by and construed in accordance with the Romanian laws. The courts of Romania shall have exclusive jurisdiction to adjudicate any dispute arising under or in connection with this SaaS. 

12.15 Compliance with Laws. Traduno team shall comply with all applicable local, state, national and foreign laws in connection with its delivery of the SaaS, including those laws related to data privacy, international communications, and the transmission of technical or personal data.

12.16 Dispute Resolution. If any dispute, controversy, difference or claim arising out of, or in connection with this SaaS or its performance, validity or enforceability, either Party shall provide the other Party with written notice of such dispute, setting out its nature and full particulars, together with relevant supporting documents. On service of the dispute notice, the Parties shall attempt in good faith to resolve the dispute. If the dispute is not resolved within ninety (90) days after service of the dispute notice or either Party fails to participate or to continue to participate in the mediation before the expiration of the said period of ninety (90) days, or the mediation terminates before the expiration of the said period of ninety (90) days, the dispute shall be referred to and finally resolved by the courts of Romania in accordance with this SaaS.

EXHIBIT A

SOFTWARE & PRICE SCHEDULE 

1. Specification of Software: TRADUNO TRANSLATION BUSINESS MANAGEMENT SYSTEM.

    

2. SaaS: The SaaS Service includes one or more of the following service offerings: Access to Traduno Translation Business Management System and its components.

    

3. Identity Cubes: Traduno team’s hosted, Internet-accessible, on-demand identity and access management services for Traduno team’s SaaS for up to requested number of Identity Cubes.

    

4. Subscription Term: The term begins upon the Customer’s agreement confirmation by clicking the checkbox below (“Effective Date”) and shall be renewed for successive Subscription Term Renewal until un-subscribe option exercise by the Customer. 

   Un-subscription can be done through accessing the Traduno portal www.traduno.com and selecting the Unsubscribe option; the un-subscription will produce effect after the end of the actual subscription term, with no refund of the paid fee upon subscribing.     

   The Subscription Term shall automatically be terminated if 30 days’ delay in payment occurred.  

    

5. Exhibit A Value: all fees are in Great Britain Pound (GBP). The total value of this Exhibit is as per the selected subscription option on www.traduno.com. The fee includes access and usage of the SaaS during the Subscription Term for the defined number of Identity Cubes. Upon execution of this Exhibit, Traduno team shall issue an invoice in accordance with the SaaS. If at any time during the Subscription Term or Renewal Term the Customer exceeds the number of Identity Cubes, Customer and Traduno team agree to execute a follow-on schedule for the purchase of additional Identity Cubes. Additional Identity Cubes access will be purchased in blocks of users and in accordance with the following fee. The user fee will be prorated for the remaining Subscription Term or Renewal Term. 

    

6. Customer Billing Information - as per billing information filled in when completing customer profile on www.traduno.com.

    

7. Support and Maintenance Services: Standard Support & Maintenance is included in the Subscription Fee.   

    

EXHIBIT B 

Support and Maintenance Services 

1. Support and Maintenance Services: Support and Maintenance Services are included in the SaaS Service subscription in Exhibit A and entitles Customer to the following: 

   • Telephone or electronic support in order to help Customer locate and correct problems with the Software. 

   • Bug fixes and code corrections to correct Software malfunctions in order to bring such Software into substantial conformity with the operating specifications. 

   • All extensions, enhancements and other changes that Traduno team, at its sole discretion, makes or adds to the Software and which Traduno team furnishes, without charge, to all other subscribers of the SaaS Service. 

   • Up to five (5) dedicated contacts designated by Customer in writing that will have access to support services. 

2. Response and Resolution Goals: 

   • “Business Hours” means 8 a.m. till 6 p.m. CET, Monday through Friday, except public holidays and weekends.   

   • “Fix” means the repair or replacement of Software component to remedy Problem.

   • “Problem” means a defect in Software as defined in Traduno team’s standard Software specification that significantly degrades such Software. 

   • “Respond” means acknowledgement of Problem received containing assigned support person’s name, date and time assigned, and severity assignment. 

   • “Workaround” means a change in the procedures followed or data supplied by Customer to avoid a Problem without substantially impairing Customer’s use of the Software. 

      

3. Accessing Support 

Customer resource offers several ways to resolve any technical difficulties. In addition to online help in the Software, which can be accessed by clicking the “?” icon when logged into the Software. The online support center is available 24x7 for self-service technical assistance including: 

• Logging tickets and viewing status of previously submitted tickets; 

• Accessing product documentation, technical articles, and FAQs. 

The support email address is support@traduno.com.